Certified Customer Service Manager (CCSM)
Customer Service Institute of America (CSIA)
|Location||Price||Course type||Delivery method||Hours||Seats||Start date||End date|
|Kuwait||0.00 (USD)||الشهادات المهنية||قاعة الدراسة||0 Hours||Seats 10||20/12/2016||20/12/2016|
In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer satisfaction. In this program, you will:
• Learn about Customer Service and Quality Management Tools
• Learn how to improve Customer Satisfaction
• Improve your people skills
• Learn how to proactively manage and control exceptions.
After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate confidence, skills and tools to turn any department into a world class service provider and the envy of all other internal customers
WHO SHOULD ATTEND?
• All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction
• Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satiskkafaction skills.