Certified Balanced Scorecard Professional

Company expectations from Employee Relations (ER) staff are increasing and the pressure to deliver more with less implies they should be more knowledgeable than other HR administration and operations functions. Taking this into consideration, the course was designed to shed light onto activities that are formally and informally expected form the ER units. This course is a functional journey that will assist participants in exploring the accountabilities that contribute to success.By the end of the course, participants will be able to: Define role of employee relations within the organization and HR functionOperate in line with the relevant sections of the national labor lawsCreate and use HR analytics and Key Performance Indicators (KPIs) to devise operational employee relations strategiesConduct employee satisfaction surveys and interpret their resutsDifferentiate between coaching and counseling and apply both within work environmentAnalyze performance management data to report and advise on performance and productivityPrepare exit interviews and analyze results to reduce turnover

Job Roles

Human Resources Director, Human Resources Generalist, Human Resources Manager, Human Resources Officer, Human Resources Representative, Human Resources Specialist, Human Resources Team Leader, Senior HR executives

Pre-requestes

None

Advancement

None

Validity

Lifetime